Frequently Asked Questions
Welcome to the go-to spot for everything products, shipping, refunds, and more. Got a question? Chances are, we’ve answered it here.
Ingredients/Product
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Where can I find the exact ingredients of pick’em flavored toothpicks?
Our toothpicks are crafted from the finest birch wood and infused with sweeteners and carefully curated aroma.
Here is some more Info:
Vegan, Kosher, Halal
Water
Sweeteners (Cyclamate E 952, Acesulfame K E 950, Aspartame E 951, Saccharin E 954)
Acidifier (Citric Acid E 330)
Natural flavoring
My toothpicks don’t taste as strong as expected. Why?
Our toothpicks are infused with natural flavors and may vary slightly in intensity. To enhance the flavor, try lightly biting the pick to release more of the infused aroma.
To maintain the best taste and freshness, we highly recommend keeping the package sealed when not in use, as exposure to air can weaken the flavor over time.
How long will the flavor last?
The longevity of our toothpick flavor varies based on individual usage. For the hardcore wood suckers the satisfying burst of flavor may only last 5-10 mins. However, if you are more of the relaxed type the flavor will last between 10-20 mins. Regardless of your preference, we're confident that our toothpicks will provide a delicious and satisfying experience every time.
Can I customize my order or mix flavors?
At the moment, we don’t offer custom bundles, but we’re always looking to expand our options. Stay tuned for new releases!
Is it normal that the toothpicks arrive in a slightly wet film?
Yes, it's normal that our toothpicks can arrive in a slightly wet film. Don't worry, that's just the wood soaking up all the delicious aromas. 😜
Do our toothpicks contain nicotine?
No they don't.
Shipping
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Do you ship to my country?
We currently ship to multiple countries, including the UK, most European countries, United States, Canada and Australia. Shipping options will be shown at checkout.
What are the shipping costs?
To the UK :
Royal Mail 24hr Tracked (1-2 business days): £4.99
Royal Mail 48hr Tracked (2-3 business days): £4.59
Royal Mail 72h Shipping Untracked (3-5 business days)
Orders 0kg–0.1kg: £3.55
Orders £20.00 and up: Free
Orders 0.1kg–0.5kg: £3.99
To Countries in the EU:
DHL Europe Tracked (2-5 days)
Orders 0kg–0.5kg: €3.99
Orders €24.00 EUR and up: Free
To the United States :
DHL US Tracked (3-5 days)
Orders 0kg–0.5kg: $5.49 USD
Orders $25.00 USD and up: Free
To Germany:
DHL Warenpost
Orders 0kg–0.5kg: €2.99
Orders €24.00 EUR and up: Free
To Canada:
DHL International Tracked (3-5 days)
Orders 0kg–0.5kg: $10.49 CAD
Orders $37.00 CAD and up: Free
To Australia:
DHL International Tracked
Orders 0kg–0.5kg: $19.00 AUD
Orders $42.00 AUD and up: Free
How can I track my order?
If you selected a tracked shipping option, you can find your tracking link in your confirmation email. If you chose untracked shipping, we won’t be able to provide real-time updates.
You can track your order using the provided tracking number via these links:
UK Orders: Royal Mail Tracking
Rest of the world: DHL Tracking
Can I change my shipping address after placing an order?
Due to our fast fulfillment process, we might be unable to change the shipping address once the order has been placed.
We recommend reaching out to the shipping provider directly to see if they can update the address. If the courier cannot deliver it, it may be returned to us.
My order is taking longer than expected. Why?
If your tracking hasn’t updated, give it up to 24 hours, as the shipping provider needs to update its status.
Shipping times vary based on location and courier delays. If your order is taking longer than expected:
Check your tracking link for updates.
If there’s no movement for 72+ hours, the courier may be experiencing delays. In that case contact them first and then reach out to us.
My order hasn’t arrived, what should I do?
If your tracking hasn’t updated, give it up to 24 hours, as the shipping provider needs to update its status.
If the order says delivered but you haven’t received it, check with neighbors or your local post office.
If you still haven’t received it, please contact the shipping provider directly, as they are responsible for the final delivery. Unfortunately, once the package has been handed over to them, we no longer have control over its handling. However, if they are unable to resolve the issue, let us know, and we’ll be happy to assist further.
Cancelling, Refunds & Returns
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How can I cancel my subscription?
We totally understand if you’re considering cancelling, but before you do, we’d love to offer you a discount or adjust your renewal frequency. If that would work better for you, feel free to contact us at crew@pickem.store or via WhatsApp and we’ll make the change for you!
How can I cancel my order?
If your order has not been processed yet, you can cancel it by:
1️⃣ Logging into your account on the website
2️⃣ Going to "Shop Orders"
3️⃣ Selecting your order and clicking "Cancel"
If your order has already been shipped, we won’t be able to cancel it anymore due to it already being sent out.
Why was I charged but didn’t receive an order confirmation?
If you placed an order but didn’t receive a confirmation email, check your spam/junk folder. If it’s not there, contact us with the email used for the order at crew@pickem.store or via WhatsApp and we’ll look into it.
My order is taking longer than expected. Why?
If your tracking hasn’t updated, give it up to 24 hours, as the shipping provider needs to update its status.
Shipping times vary based on location and courier delays. If your order is taking longer than expected:
Check your tracking link for updates.
If there’s no movement for 72+ hours, the courier may be experiencing delays. In that case contact them first and then reach out to us.
My order was returned to sender, what happens now?
If your order was returned to us, we will reship it to the correct address one time at our expense.
Please contact us at crew@pickem.store or via WhatsApp with your correct details (order number and correct shipping address), and we’ll sort it out for you.
Can I return my order after receiving it?
For health and hygiene reasons, we do not accept returns. However, if there was an issue with your order, please reach out to us at crew@pickem.store or via WhatsApp and we’ll be happy to find a solution for you.
My package arrived damaged/open. What can I do?
If your package arrived damaged or with missing items, please send us a picture of the issue and your order number to crew@pickem.store or via WhatsApp and we’ll send a replacement or find a solution for you.
Subscriptions
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How can I cancel my subscription?
We totally understand if you’re considering cancelling, but before you do, we’d love to offer you a discount or adjust your renewal frequency. If that would work better for you, feel free to contact us at crew@pickem.store or via WhatsApp and we’ll make the change for you!